monday afternoon i placed an order with utrecht art supplies for 2 black picture frames. i checked status on it yesterday and saw that it was scheduled to be delivered today.
the package arrived this morning. i was out of the office when someone had signed for it and left it on my desk. when i got back i saw that the box had obviously been dropped on one side. no big deal, if it was properly packaged – there should be no problems.
being impressed with the quick shipping, i opened up the box and saw how poor the packing was. one frame was bubble wrapped and the other was not. just a few of those big pillow type air balloon thingies. both frames rocked back and forth easily.
<balloon thingie packaging stuff >
i pulled out the first frame (which had no protection at all) and little shards & splinters of glass fell out of the frame into the box and on the floor. the frame’s glass was busted. my co-workers were standing around chatting as i’m opening the box – there was a quick hush and a couple of boo’s and hiss’s in the background.
i opened up the frame that did have bubble wrapping on it, seems ok – but upon quick inspection i found a dime size scratch on the glass on the upper left side.
so now i’m about $38 short, inconvenienced with having to go back to FedEx to return this busted package, and i still have no frames.
i am annoyed. i’ve worked in a shipping warehouse before. i know how to properly wrap items. this order was poorly packaged. i understand shit happens, but this was clearly an example of rush work.
immediately after repacking the order, i sent an email to their customer service requesting full refund and return shipping on the busted frames at their expense.
i try to give everyone a fair chance. so i also made it clear that i would not have an issue buying from them again if they made this situation right. i just dont think i’ll be buying anything fragile from them anytime soon.
anyways, i have yet to hear anything but its only been about 3 hours. i’ll be posting the final results when i get them.